Purchase Contract:

This web site is operated by Rimongod OÜ. All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.

We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

Prices and payment methods:

Our main currency is EUR. The price of the goods will be as quoted on the web site at the time you confirm your order. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

Orders can be securely paid via PayPal. Payments are made outside of the e-store environment, in the safe payment environment of the service provider. The Seller shall have no access to the Customer’s bank details or credit card details.

Availability:

Although we aim to hold stock of all the items advertised for sale on our site this cannot be guaranteed as all the items are handmade and produced only in small quantities in advance. Our mission is to create only what is needed and no more. This means that most likely a pair will be made just for you only after you have placed the order, it would be ready for shipment in 1-3 weeks. In the event of unavailability for whatever reason or a delay in production, we will advise you of our position when we receive your order and we will await your subsequent instructions.

Delivery:

Orders will normally be dispatched within 1-3 weeks from receiving your order confirmation and payment. Whenever possible, will be dispatched within 5 days. Normal postal lead times are: Estonia 1-3 days, UK and Europe destinations 5-7 days, all other areas worldwide 7-14 days, but please allow up to twenty-one days for delivery. We will always do our best to inform you about any delay. For more info please visit our delivery page.

Returns and exchanges:

If you are not completely satisfied with your purchase we will happily offer you an exchange or refund within 14 days of receipt, provided the items are unworn and in perfect condition. If you would like a refund or exchange, please contact us via email at info@eternalsunshine.ee for specific instructions. When emailing us, please state your order number, your reason for return and if a refund or exchange is preferred. Once we receive your email we will send you our return address. Please send items back by a recorded method or request proof of postage, as we will not be held responsible for any items lost in transit. Please note postage costs will not be reimbursed on refunded or exchanged items.

All Eternal Sunshine products are manufactured to the highest quality. But keep in mind that our aim is to use reclaimed materials whenever possible and our items are all handmade to a certain extent. We do find sometimes unimaginable beauty in misplaced paint or in asymmetric wood surfaces. We sell unique items, carefully manufactured to be perfect in their natural imperfection. However, in the unlikely event of a fault, we will refund or exchange the item as soon as possible. In this case, we will be happy to refund the cost of returning the goods back to us.

Warranty and Liability:

We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of the universe, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

Processing of personal data:

We only use the personal data entered by you for processing the order and sending goods to the purchaser. We forward personal data to the transport service provider in order to deliver the goods. We do not forward any of your personal data to third party entities.